Returns (Non-faulty goods)
Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept returns that are from hazardous materials, or flammable liquids and gases.
To complete your return, we require a proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund (less our original shipping cost) will be processed, and a credit will automatically be applied to your original method of payment, usually within 5-7 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for another item, send us an email at firstname.lastname@example.org and send your item to the address below. Further exchange shipping costs will be applicable.
To return your product, you should send your product to: Globe Engineering Supplies Ltd, Globe Industrial Estate, Rectory Road, Grays, Essex, RM17 6ST, United Kingdom.
You will be responsible for paying for your own shipping return costs and are non-refundable.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee receipt of your returned item otherwise.